Devereux Education

English Language Consultancy

Developing Writing Skills for Use in ICT Technical Support English

Devereux Education and its associate schools, the Liverpool Online Language School, the Preston Language School and the Southport Language School for some time have had a particular expertise in providing tuition in ICT Technical Support English. In both online and face-to-face tuition there is a huge variety of reasons as to why our clients need our assistance for writing appropriately in their professional lives.

ICT Technical Support English Writing is one of the most interesting writing genres. The   Devereux Education, Liverpool Online Language School, Preston Language School and Southport Language School clients in Berlin need to communicate regularly with ICT technical support call centres in Egypt and in India. The heavily accented English of the call centre operatives can be problematic and so the Devereux Education, Liverpool Online Language School, Preston Language School and Southport Language School clients in Berlin need often to resort to e-mail interaction to effect speedy, clear and concise communication.

These e-mails need to make use of compressed, written English language structures and labelled diagrams to describe the nature of the various technical problems. When these forms of written communication are created effectively, they can then support the spoken interaction with the call centre operatives and solve the problems much more quickly.

Drawing and labelling effective diagrams which make use of compressed, note structures in English requires a significant knowledge of the English language. Obviously, advanced-level general and technical vocabulary must be known. However, the skill of compressing simple sentence structures to note structures, which show clear coherence and a clear, logical flow of meaning, is a very complex one and requires well qualified and experienced teaching for its development.

So, if you are a `Techie` and need to communicate quickly and efficiently in this way, then please contact Devereux Education and its associate schools the Liverpool Online Language School, the Preston Language School and the Southport Language School.

 

Chris Devereux,

Director, Devereux Education.

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